Customer Success Representative

Kent, WA
Full Time
000075 - Customer Success
Mid Level

Company Overview

Come join a winning Team! Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers. Plastic Express operates from 22 full service facilities, more than 40 bulk terminals, and 52 railcar terminals offering more than 8,500 railcar spots across the country. We are located near 9 major ports in the U.S. and rely heavily on our rail infrastructure to handle imports /exports as well as regional distribution. At many of the Plastic Express sites, we also handle some non-plastic commodities, which include; paper rolls, steel, building materials and other dry bulk materials. Plastic Express owns and operates roughly 250 trucks, with approximately 250 trailers performing full bulk truck distribution business. Plastic Express is headquartered in Houston, TX and has over 600 employees nationwide. Our goal has always been to exceed our customer's expectations, and our can do-attitude is what differentiates us from the competition.

Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our “Can Do” tradition.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Summary

The position reports to the Customer Success Manager.

A "hybrid" Customer Success position involving significant interaction with external and internal customers to provide "best in class" service to a customer base comprised of Fortune 500 companies.

The ideal candidate has experience and the proven ability to manage the customers day to day logistics/warehouse/transportation needs in a high pace/high transaction, team oriented service environment.

Attention to detail and strong proofreading abilities are necessary skills.

Experience with SAP or web-based TMS/WMS/OMS operating systems is essential for success.

The Customer Success Representative will work closely with and provide prompt feedback to: Sales and Marketing, Accounting, Human Resources and Company Management.  During the course of business the Customer Success Representative is not to share any confidential information with anyone other than their direct Manager or Executive of Plastic Express.

Responsibilities and Duties

  • Process customer bulk trucking and packaging orders from various sources, email, SAP, Web based portals, EDI.
  • Input customer orders into TMS/WMS system with accuracy and speed.
  • Prepare end of day reports.
  • Answer phones, forward calls and take messages.
  • Research information when needed.
  • Maintain inventory by checking for any discrepancies.
  • Assist in customer inventory reviews.
  • Monitor “Open Order” process of customers to make sure all orders are being updated.
  • Assist the Department Managers with special assignments.
  • Maintain and monitor delivery in Plastic Express data base.
  • Notify Management immediately concerning missed/moved orders
  • Track daily/weekly/monthly all activities on the customers open order reports insure they are completed and updated properly.
  • Notify Management of any discrepancies.   
  • Monitor and maintain the Open Order Report in the Warehouse database. 
  • Review customer orders against shipping requests and insure 100% accuracy of our work instructions that are being issued for order execution.
  • Contact CS Manager with any questions on orders.

Qualifications and Skills

  • College degree preferred  
  • 2 years+ experience as customer service in the transportation industry preferred
  • Professional, friendly phone presence
  • Possess a high level of proficiency in Word, Excel and Outlook
  • Ability to multitask, prioritize and work under stress
  • Highest quality written and verbal communication skills
  • Type 40wpm+ with 100% accuracy
  • Knowledge of bulk commodities industry rates and terms a plus
  • Willingness to be cross-trained in other departments.

Benefits and Perks

  • Family health benefit packages
  • Vacation pay after 90 days
  • Holiday pay after 90 days
  • Company matching 401k retirement program, after 90 days

Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our Can-Do tradition.

In line with Plastic Express’ Environmental Promise, the hired individual is expected to enthusiastically support all facets of Operation Clean Sweep; specifically, making a conscious effort to prevent pellet, flake and powder loss into the environment and ensure any spills are swiftly and effectively cleaned up.

If you have an interest in working at Plastic Express, please forward your resume including a brief work history.

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